商务英语电话情景对话？

1. 商务英语电话情景对话？

　　英语对话教学是英语课堂教学的重要组成部分,在提升教师教学能力、促进学生学习方面发挥着越来越重要的作用。我整理了，欢迎阅读! 
   　　一  
  　　Jack： 
 
  　　Hello? Can I speak to Mr. Smith? 
 
  　　喂?能请史密斯先生听电话吗? 
 
  
 
  　　Gina： 
 
  　　I'm sorry, but he's out now. May I take a message? 
 
  　　抱歉，他现在不在。要我传话吗? 
 
  　　Jack： 
 
  　　Yes. This is John Brown. I'd like to meet him next Monday morning around 10 o'clock. 
 
  　　好的。我是约翰布朗。下星期一早上十点左右我想跟他见个面。 
 
  　　Gina： 
 
  　　Let me check his schedule... Yes, I think he can see you. But could you call again around five to make sure? 
 
  　　我来查查他的时间表... 可以，我想他可以见你。不过，五点左右你可以再打电话来确定一下吗? 
 
  　　Jack： 
 
  　　OK，thank you very much. 
 
  　　好的，非常感谢你。 
 
  　　Gina： 
 
  　　You are wele. 
 
  　　不用谢。 
   　　二  
  　　Mary： 
 
  　　Could I have your name again, please? 
 
  　　请再一次告诉我你的姓名，好吗? 
 
  　　John： 
 
  　　Yes. It’s John Smith. 
 
  　　好的，我叫约翰史密斯。 
 
  　　Mary： 
 
  　　And the number? 
 
  　　电话号码呢? 
 
  　　John： 
 
  　　021-64358796 
 
  　　021-64358796 
 
  　　Mary： 
 
  　　OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith. 
 
  　　好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。 
 
  　　John： 
 
  　　Thank you for your help. Good-bye. 
 
  　　谢谢你的帮助，再见。 
 
  　　Mary： 
 
  　　You are wele. Good-bye. 
 
  　　别客气，再见。 
   　　三  
  　　Clerk： 
 
  　　I’d like to take the first available flight. 
 
  　　我想乘第一班飞机。 
 
  　　Clerk： 
 
  　　OK. 
 
  　　好的。 
 
  　　Glyn： 
 
  　　We have two flights, one at 2:00 pm, and the other at 5:00 pm. Both flights have seats available. Which would you like to take, sir? 
 
  　　我们有两个航班，一个是下午两点，另一个是下午五点。两个航班都有座位。你想要哪个航班，先生? 
 
  　　Glyn： 
 
  　　Oriental Airlines. Can I help you? 
 
  　　东方航空公司。我能为您做些什么吗? 
 
  　　Clerk： 
 
  　　Yes, I’d like to reserve a seat to Singapore. 
 
  　　是的，我想订一张去新加坡的机票。 
 
  　　Glyn： 
 
  　　Just one moment, please. Let me check for you. 
 
  　　请稍等。我来给您查一下。 
 
  　　Glyn： 
 
  　　Which would you prefer, first class or economy? 
 
  　　您要头等舱的还是经济舱的? 
 
  　　Clerk： 
 
  　　Economy, please. What time does the flight get into Singapore? 
 
  　　经济舱。飞机什么时侯到新加坡? 
 
  　　Glyn： 
 
  　　At 8:00 o’clock. Do you have any other questions? 
 
  　　八点。还有别的问题吗? 
 
  　　Clerk： 
 
  　　When do I have to check in?? 
 
  　　什么时候办理登机手续? 
 
  　　Glyn： 
 
  　　You have to be there an hour before the departure. Thank you for flying? with us. 
 
  　　您得在起飞前一小时到机场。谢谢您选择乘坐我们的飞机。 
 
  　　

2. 商务英语打电话情景对话

　　在英语课堂中,对话将知识技能应用于生活,能培养学生的语言交际能力,所以 导、听、读、说、练 五字英语对话教学法是整个英语教学中的重要组成部分之一。我整理了，欢迎阅读! 
   　　一  
  　　Mary： 
 
  　　Good afternoon, Sales Department. May I help you? 
 
  　　下午好，销售部，我能帮你什么忙吗? 
 
  
 
  　　John： 
 
  　　Could I speak to Mr. Bush, please? 
 
  　　可以和Bush先生说话吗? 
 
  　　Mary： 
 
  　　I’ll see if he is available. Who shall I say is calling, please? 
 
  　　我要看一看他是否在。请问我得告诉他谁打来的? 
 
  　　John： 
 
  　　John Smith. 
 
  　　约翰史密斯 
 
  　　Mary： 
 
  　　Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you? 
 
  　　请别挂机，Bush先生正在和总经理开会，我可以帮你忙吗? 
 
  　　John： 
 
  　　Well, I want to discuss with him the new contract we signed last week. 
 
  　　好的，我想跟他讨论一下我们上星期签订的合同。 
 
  　　Mary： 
 
  　　I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free? 
 
  　　我想会议不会开得太久，我让他有空给你打电话，好吗? 
 
  　　John： 
 
  　　Yes, that would be easiest. 
 
  　　是的，那样最好了。 
 
  　　Mary： 
 
  　　Could I have your name again, please? 
 
  　　请再一次告诉我你的姓名，好吗? 
 
  　　John： 
 
  　　Yes. It’s John Smith. 
 
  　　好的，我叫约翰史密斯。 
   　　二  
  　　Mary： 
 
  　　Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about. 
 
  　　对不起Wood先生，让您久等了。Hunter先生现在非常忙，他想知道你有什么事对他说。 
 
  　　Mr. Wood： 
 
  　　Yes, I want to buy some puter software and talk about developing some other software. I don’t know whether he is interested in that or not? 
 
  　　是的，我想买一些计算机软体，另外再谈一谈开发一些其它的软体。我不知道他是否有兴趣。 
 
  　　Mary： 
 
  　　I see. Thank you very much, Mr. Wood. Would you wait a moment, please? 
 
  　　我明白了，非常感谢，Wood先生。请你等一下好吗? 
   　　三  
  　　Gary： 
 
  　　Madison Industries. This is Gary Green. Can I help you? Madison 
 
  　　工业，我是Gary Green, 我能帮您吗? 
 
  　　Mary： 
 
  　　Good afternoon. Could you connect this call with Mr. Black, please? 
 
  　　下午好，麻烦你接到Black先生，好吗? 
 
  　　Gary： 
 
  　　May I know who’s calling? 
 
  　　请问您是哪位? 
 
  　　Mary： 
 
  　　This is Mary Fox of A.B.C. puter Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our pany. 
 
  　　这里是A.B.C电脑公司的Mary Fox. 我是替我们公司总经理Tom Backer先生打电话。 
 
  　　Gary： 
 
  　　I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later? 
 
  　　对不起，Fox小姐。Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗? 
 
  　　Mary： 
 
  　　I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay. 
 
  　　我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。 
 
  　　Gary： 
 
  　　OK. Then, would you please hold the line? one minute later Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. 
 
  　　好的，请你别挂机。一分钟后 Fox小姐，电话接通了，Black先生可以和你通话了，请吧。 
 
  　　Mary： 
 
  　　Thank you for your kind assistance, Mr. Green. 
 
  　　非常感谢你的善意帮助，Green先生。 
 
  　　Gary： 
 
  　　You are wele. 
 
  　　别客气。 
 
  　　

3. 商务英语情景口语:电话

B:Hello.I would like to speak to your director of human resources  ins  Please.  A:Just a moment.I'll check to see if she is at her I tell her who is calling?  B:This is Bill Burton from Milford Insurance  I'm calling in regards to our meeting next Tuesday.  A:Thank you   you please hold for a moment?I'll check to see if she is available.  B:No problem.  A:I'm sorry  ins is away from her has already left for lunch.  Would you like to leave a message for her?  B:Yes  please have her return my call when she returns to the 's best if she can get in touch with me before 3 pm today;she can reach me at my office number  635-8799.  A:I'm sorry  I didn't quite catch that  could you please repeat the number?  B:No problem  my office number is 635-8799  Tell her to ask for extension 31.  A:I'm sorry  on  just to confirm  your name is spelled B-U-R-T-O-N  is that correct?  B:Yes  and I represent Milford Insurance.  A:I wil make sure ins receives your message and returns your call before 3pm this afernoon.  B:Thank you very much.  A：您好，感谢您致电布拉德福家庭公司。我是特蕾西，有什么需要我帮忙的吗?  B：你好，我想找你们的人力资源部主任詹金思小姐通话。  A：稍等，我去看看她是否在办公室。请问您是哪位?  B：我是米尔福德保险公司的比尔伯顿，我想问一下有关下周二我们见面的事。  A：谢谢你，伯顿先生。请您先等一会儿好吗?我去看看她是否在办公室。  B：没问题。  A：非常抱歉，詹金思小姐现在不在办公室。她去吃午饭了。您愿意给她留个口信n-B9  B：好的，请她回办公室后给我来电话。如果今天下午3点以前能与我联系的话就再好不过了，打办公室电话635-8799就可找到我。  A：对不起，我没跟上，您能再重复一下电话号码吗?   B：没问题。我办公室的电话是635-8799，然后再接31分机。  A：伯顿先生，不好意思。我想确认一下您的名字是B-U-R-T-O-N吗?  B：是的，我是米尔福德保险公司的。  A：我会把您的口信告诉詹金思小姐，让她在今天下午3点以前给您回电话。  B：非常感谢。    1．Hello，thank you for calling Bradford and Sons．  2．This is Tracy speaking，how may I help you?  3．May I tell her who is calling?  4．Can you please hold for a moment?  5．I'll check to see if she is available．  6．Would you like to leave a message for her?  7．How may I direct your call?  8．I'd like to speak to someone about reservations．  9．I call help you with that．  10．When do you expect him back in?  11．Could you please spell your last name for me?  1．您好，感谢您致电布拉德福家庭公司。  2．我是特蕾西，有什么需要我帮忙的吗?  3．能告诉我您的名字吗?  4，请您先等一会儿好吗?  5．我去看看她是否在办公室。  6．您愿意给她留个口信吗?  7．您要转接哪里?  8．我想找负责预订房间的主管。  9．我就能帮您的忙。  10．你估计他什么时候能回来?  11．请拼一下您的姓，好吗? 
   

4. 商务英语打电话情景对话

    　　在英语课堂中,对话将知识技能应用于生活,能培养学生的语言交际能力,所以 导、听、读、说、练 五字英语对话教学法是整个英语教学中的重要组成部分之一。我整理了商务英语打电话情景对话，欢迎阅读!
         
       　　商务英语打电话情景对话一       　　Mary：
       　　Good afternoon, Sales Department. May I help you?
       　　下午好，销售部，我能帮你什么忙吗?
       　　John：
       　　Could I speak to Mr. Bush, please?
       　　可以和Bush先生说话吗?
       　　Mary：
       　　I’ll see if he is available. Who shall I say is calling, please?
       　　我要看一看他是否在。请问我得告诉他谁打来的?
       　　John：
       　　John Smith.
       　　约翰史密斯
       　　Mary：
       　　Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?
       　　请别挂机，Bush先生正在和总经理开会，我可以帮你忙吗?
       　　John：
       　　Well, I want to discuss with him the new contract we signed last week.
       　　好的，我想跟他讨论一下我们上星期签订的合同。
       　　Mary：
       　　I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free?
       　　我想会议不会开得太久，我让他有空给你打电话，好吗?
       　　John：
       　　Yes, that would be easiest.
       　　是的，那样最好了。
       　　Mary：
       　　Could I have your name again, please?
       　　请再一次告诉我你的姓名，好吗?
       　　John：
       　　Yes. It’s John Smith.
       　　好的，我叫约翰史密斯。
       　　商务英语打电话情景对话二       　　Mary：
       　　Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.
       　　对不起Wood先生，让您久等了。Hunter先生现在非常忙，他想知道你有什么事对他说。
       　　Mr. Wood：
       　　Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not?
       　　是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。
       　　Mary：
       　　I see. Thank you very much, Mr. Wood. Would you wait a moment, please?
       　　我明白了，非常感谢，Wood先生。请你等一下好吗?
       　　商务英语打电话情景对话三       　　Gary：
       　　Madison Industries. This is Gary Green. Can I help you? Madison
       　　工业，我是Gary Green, 我能帮您吗?
       　　Mary：
       　　Good afternoon. Could you connect this call with Mr. Black, please?
       　　下午好，麻烦你接到Black先生，好吗?
       　　Gary：
       　　May I know who’s calling?
       　　请问您是哪位?
       　　Mary：
       　　This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company.
       　　这里是A.B.C电脑公司的Mary Fox. 我是替我们公司总经理Tom Backer先生打电话。
       　　Gary：
       　　I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?
       　　对不起，Fox小姐。Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗?
       　　Mary：
       　　I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.
       　　我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。
       　　Gary：
       　　OK. Then, would you please hold the line? (one minute later) Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead.
       　　好的，请你别挂机。(一分钟后) Fox小姐，电话接通了，Black先生可以和你通话了，请吧。
       　　Mary：
       　　Thank you for your kind assistance, Mr. Green.
       　　非常感谢你的善意帮助，Green先生。
       　　Gary：
       　　You are welcome.
       　　别客气。

5. 英语商务对话 传真

营业员：What can I do for you, sir?
李先生：I want to fax to New York, could you please tell me the charge details?
营业员：OK. Normally, 0.5 yuan per word in local place. To the internal, you need you pay extra 0.8 yuan for each word. Is it clear for you?
李先生：Is the word  in English or in Chinese?
营业员：English of course.
李先生：OK. Please fax the message to New York, the adderss is ....
营业员：Hold on, please. OK, complete. Here is the charge list. 
李先生：Got it. Thank you.
营业员：You are welcome.

6. 商务英语对话

Getting people’s attention 引起别人注意

　　1. Can I talk to you ? 能和你谈一下吗?

　　2. Can we talk? 能一块儿谈谈吗?

　　3. Let’s talk. 我们谈谈吧。

　　4. Excuse me. You got a minute? 对不起，能耽误你一分钟吗?

　　5. May I have a word with you? 能和你说句话吗?

 

　Launching conversation with a piece of news. 讲述一条消息来打开话题

　　1. Listen up. 听着。

　　2. Now hear this! 你听着!

　　3. Get a load of this. 你听听这个。(load:大量，许多)

　　4. Are you ready for this? 想听着。

　　5. Guess what? 你猜怎么的?

 

　Asking other people if they understand 问别人是否听明白了

　　1. Do you understand? 你明白吗?

　　2. Do you know that I mean? 知道我的意思吗?

　　3. See what I mean? 明白我的意思吗?

　　4. Do you know what I’m talking about? 知道我讲的是什么吗?

　　5. Know what I’m saying? 知道我在说什么吗?

 

　Indicating that you understand 表示明白对方的意思.

　　1. I hear you 知道了.

　　2. I got you. 明白了.

　　3. I can see that. 这一点我明白.

　　4. I hear what you’re saying. 我明白你的意思.

　　5. Okay, I know just what you mean. 嗯,我明白你的意思.

 

　If you do not catch what was said 假如你没听清对方说的话.

　　1. I beg you pardon? 对不起,你说什么?

　　2. What was that? 你说什么?

　　3. Say what? 你说什么?

　　4. Excuse me? What did you say? 对不起,你说什么?

　　5. I’m sorry. I missed that. 对不起,我没听清.

 

英语情景对话,商务英语对话 - 赞同& 反对

　Agreement & Disagreement 赞同& 反对

　　Simple agreement 简单的赞同语

　　1. Yes. 是的.

　　2. Yeah. 是的.

　　3. Yep. 是的.

　　4. Yup. 是的. (yeah , yeh 和 yup 都是口语中yes的变体. )

　　5. Sure. 当然.

 

　Saying that you agree. 表示赞同

　　1. I quite agree with you. 我很赞同你的看法.

　　2. I share your view on that. 对这件事我们看法一致.

　　3. I’m sure you are right. 当然你是对的.

　　4. I don’t think anyone would disagree. 我想没人会反对.

　　5. I have no problem with that. 对这一点我没有异议.

 

　Qualified or partial agreement 有保留的或部分赞同

　　1. Could be. 也许.

　　2. If you say so. 既然你这么说.

　　3. So it seems. 好像是这么回事.

　　4. So to speak. 可以那么说.

　　5. In a manner of speaking. 不妨这么说吧.

 

　Simple disagreement 简单的反对语

　　1. No. 不

　　2. Nope. 不

　　3. Not really. 不是吧.

　　4. Not at all. 绝不是

　　5. Of course not.当然不是

 

　Saying that you disagree. 表示不同意

　　1. I don’t think so. 我不这么想.

　　2. Do you really think so? 你真的这么想吗?

　　3. Don’t be too sure. 别那么肯定.

　　4. Don’t speak too soon. 话不要说得太早.

　　5. I wouldn’t say that. 我并不那么忍为.

 

　Showing strong disagreement 表示较强烈的反对.

　　1. No, I won’t agree! Don’t waste your breath. 不. 我不会同意的. 别跟我这儿费口舌.

　　2. Do you expect me to accept that? 你以为我会接受吗?

　　3. Over my dead body! 我死也不会同意!

　　4. What are you talking about? 你在说什么呀?

　　5. Are you kidding? 你在开玩笑吗?

7. 商务英语口语情景对话必备

　　  商务英语  是以适应  职场  生活的语言要求为目的，其中练习  英语口语  是学习商务英语中重要的一环，下面我为大家带来商务英语口语情景对话，欢迎大家学习!
   
      
       　　商务  英语情景对话  (一)   
    　　A: Now, where were we? Oh yes, can you give us an idea about the statistical analysis?
   
    　　B: Our analysis shows that we are very competitive. If you refer to the last page of thehandout, you will see a plot of our expenses vs. our profits for the last quarter. Do you think it'sneccesary to go over the expenses more in detail?
   
    　　A: Unless anyone has specific questions, let's move on to the next point. Motion to acceptstatistical analysis report.
   
    　　B: I move to accept.
   
    　　A: Second?
   
    　　C: I second.
   
    　　A: all in favour? Motion pass. Now, let's get done to the nitty- gritty. We have all seen theperformance review reports, but I would like to discuss in detail our human resource'sagenda.
   
    　　C: to get to the bottom of the issue, our problem with human resources is a lack of qualifiedapplicants, as well as not enough incentives to current employees. I recommendmanagement training for our executive staff.
   
    　　A: I'm sorry, I don't think I understand. Can you please elaborate?
   
    　　C: I'll explain again. Our human resources progam is failing for a multiple number of reasons,but I think the most important issue here is lack of emlployee incentives.
       　　商务英语情景对话(二)   
    　　M: I've got to put together a sales pitch to give to our clients in the morning. You always givesuch amazing presentations, I was hoping you could give me some advice about how to winthem over tomorrow.
   
    　　F: Sure, it's easy. First of all, the secret to a successful oral presentation is to keep thingssimple. People are listening and they usually don't have a long attention spans. Stick to aboutthree or four points, give an overview of the points, then present them one by one, and thensummarzie at the end. Be straightforward and organized and you're sure to be remembered.
   
    　　M: What kind of visuals should I use to support the presentation? Do you think I should usepowerpoint?
   
    　　F: You should consider the size and interests of your audience. In other words, who is listening,and what do they want to hear… you can put together a PPT with some graphics and animationsthat will catch people's attention, but be careful not to go overboard.
   
    　　M: I think I can put something together, no problem. But when it comes to tomorrow, I'll justbe a bundle of nerves! How can I get over my fear of speaking in public?
   
    　　F: You know, stage fright is very normal, most people get nervous before they have to speak infront of large groups. Just prepare well, rehearse beforehand, and trust that you will be great…and you will be!
       　　商务英语情景对话(三)   
    　　F: Aren't you going to give us a training workshop next week? How are things going on yourpreparation for the presentation?
   
    　　M: I'm having trouble narrowing down my topic for the training. I want to speak about howto improve our sales technique, but there is so much to say, it's hard to get organized.
   
    　　F: Our training group won't be very large, so you will have more time to focus on more areas.We can cover a lot of ground in an hour and a half, if everyone is participating and payingattention.
   
    　　M: I want to focus on some suggestions about making sales scores, and I was hoping to throwin a few role plays so that people get practise implementing the things I'm going to talk about.Do you think people will go for the role playing?
   
    　　F: I think some people may be a little shy to do role playing in front of class… but if you areenthusiastic about your topic, you can help everyone to feel more at ease and willing to giveit a try.
       　　商务英语情景对话(四)   
    　　A: Okay, here are the graphs and figures for this month's sales. Let's review them all together.
   
    　　B: This first one , I have a question.... This graph is marking the sales perfomance for our lineof hair products, right? Can this line be right? It looks like our sales plummeted. I can't believewe did that poorly.... If I remember correctly, sales went down slightly, but not as dramaticallyas the graph shows.
   
    　　A: I think you are looking at the wrong line. The rapid drop in sales wasn't our hair products.You are correct, the hair product sales decreased slightly, but not dramatically. The one thatdidn't do so hot this month was the cleaning products. I think there was a problem in themarketing plan. Some people were offended by our advertisements for the cleaning products,but it was already too late to mitigate the damage, so our mistake shows up in the sales.
   
    　　B: Well, the good news is the new industrial cleaning products really took off. Look how thesales have shot up over the last two weeks.
   
    　　A: That is our one major success. If you look at the other graphs, you can see that most of theother product lines remained steady with little increase.
   
    　　B: At lease they stayed the same. That's better than dropping.
   
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8. 商务英语情景口语:接待客户

Set 规定  But no date has been set for the visit.   但访问的日期尚未确定.  Expect 预料  He expected to finish the work by March.   他预期三月份完成这项工作.   We expected that you would succeed.   我们预计你会成功的.  Arrangements 安排  We have already made arrangements for our vacation.   我们已经为假期作了安排.  Check 覈对  The plumber made a careful check of the pipes.   那装修水管的工人仔细地检查了水管.  Brief 简要介绍  The Prime Minister was fully briefed before the meeting.   首相在会议前已掌握了详尽资料.  Shortly 立刻  I'll be with you shortly.   我马上就来.  Elevator 电梯  Office manager 办公室主任  Conference room 会议室  In *** 's place 代替某人  Have a seat 坐下  Finish up 结束  完成  Show around 带着转转  I'll show you around so that you can meet everyone.   我会带你到各处看看  好让你和大家见见面.